Privacy Policy

Information We Collect

When you create an account or use our services, we collect the details necessary to provide, personalise and secure your experience. This typically includes your full name, date of birth, residential address, email address, telephone number and payment details. To comply with gambling regulations and anti-money laundering requirements, we may also request identification documents such as a passport or driving licence.

In addition, we automatically gather technical information every time you visit our site. This includes your IP address, browser type and version, device operating system, pages viewed, time spent on each page and referral sources. We use this data to understand how our platform is used and to maintain its smooth operation.

How We Use Your Information

We process your personal data to register and administer your account, process deposits and withdrawals, provide customer support, prevent fraud and meet our legal and regulatory obligations. Where you have given consent, we may also send you personalised offers, bonuses and updates about new games that may interest you.

Your information helps us improve our services, analyse player behaviour in aggregate form and ensure responsible gambling practices are followed. We do not make decisions based solely on automated processing that would produce legal effects or similarly significant consequences for you.

Sharing and Disclosure

We may share your personal data with trusted third parties who assist in delivering our services. These include payment processors, identity verification agencies, regulatory authorities, and professional advisers bound by confidentiality obligations. Any sharing is limited to what is strictly necessary and carried out under appropriate data processing agreements.

We will never sell your personal data to third parties for their own marketing purposes. Disclosure to regulators or law enforcement will only occur where we are legally required to do so or to protect the integrity of our platform and our players.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to distinguish you from other users, remember your preferences, maintain your session and analyse site performance. Essential cookies are required for the site to function correctly, while analytical and marketing cookies help us understand usage patterns and deliver relevant content.

You can manage your cookie preferences through your browser settings or our cookie banner. Please note that disabling certain cookies may affect your ability to use some features of the site.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, alteration or disclosure. These measures include encryption of sensitive information, secure servers, regular security audits and staff training on data protection.

Your Rights

You have several rights in relation to your personal data, including the right to access a copy of the information we hold, to request correction of inaccurate data, to request deletion where there is no longer a legitimate reason for us to keep it, and to withdraw consent at any time. You may also object to certain types of processing or request that we transfer your data to another organisation.

To exercise any of these rights, please contact our customer support team. We will respond to your request within one month, or sooner where possible. In some cases we may need to ask for additional information to verify your identity before proceeding.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting or reporting requirements. Different retention periods apply depending on the type of data and the purpose for which it is held.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. The latest version will always be available on this page, and we recommend that you review it periodically. Continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions or concerns about how we handle your personal data, please contact our support team through the live chat facility or by using the contact form available on our website. We are committed to resolving any issues promptly and transparently.